Where are your products made?

Our products are sourced from a curated network of global suppliers and manufacturers. We choose partners based on quality, reliability, and alignment with our values of sustainability, functionality, and thoughtful design.

Some products are shipped directly from our partners to reduce unnecessary warehousing and environmental impact.

How long does shipping take?

Shipping times vary depending on the product and destination.

Estimated delivery time:

• Processing: 1–3 business days
• Shipping: 7–15 business days

We believe in transparency and mindful purchasing, so we prioritize reliability and reduced waste over rushed delivery. Tracking information will be provided once your order ships.

Do you offer returns?

Yes. We accept returns on unused items in their original condition.

Return window: 30 days from delivery

Note: Some items may be non-returnable due to hygiene or customization reasons. Please review the product description before purchasing.

If something arrives damaged or incorrect, contact us and we'll make it right.

Why don't you offer next-day or two-day shipping?

OurOwnHaven is built on intentional living — not fast consumption.

We prioritize responsible sourcing and fulfillment over speed to help reduce environmental impact and unnecessary waste. This approach allows us to offer better products at fair prices without overproduction.

Are your products eco-friendly?

We prioritize eco-conscious materials, durable construction, and long-lasting designs whenever possible. While not every product is 100% eco-certified, sustainability and longevity are central to our curation process.

We focus on buying less, choosing better, and using longer.

How can I contact you?

You can reach us anytime at:

📧 support@ourownhaven.com
or through our Contact Us page.

We aim to respond within 24–48 hours.

Can I trust the quality?

Every product is selected intentionally and reviewed before being added to OurOwnHaven. We stand behind what we offer and welcome feedback from our community to continuously improve.

Still have questions?

We're here to help.

Reach out anytime — creating your haven should feel calm from start to finish.

Contact Us